A multilingual, always-available service assistant that scales with demand and never loses its calm.​
Customer service teams often face overwhelming pressure endless queues, emotionally charged calls, and the challenge of handling mostly complaints. The AI Customer Care Agent transforms the customer support experience by instantly answering calls or chats, managing multiple conversations at once, and maintaining a consistent, professional tone.
Equipped to resolve common queries, provide real-time updates, and escalate urgent cases to the right person, it frees human agents to focus on situations where empathy and judgment are most needed.
With a UAE-based phone number and multilingual fluency in Arabic, English, and other key regional languages, the AI delivers service that feels local, personal, and reliable while running 24/7 without extra staffing costs.
Challanges
-
Agent Burnout – Repetitive complaints strain human staff
-
Long Wait Times – Overwhelmed teams frustrate customers
-
Language Barriers – Miscommunication slows resolution
-
Capacity Limits – Human agents can only handle one conversation at a time
Solution
-
Reducing queues & abandoned calls with instant response
-
Serving customers in their preferred language
-
Operating 24/7 without added cost
-
Improving response times & satisfaction scores
-
Freeing human agents for strategic, high-empathy tasks
Key Features
High-Volume, Instant Response
Handles multiple chats or calls simultaneously, reducing wait times and missed contacts even during peak hours.
Always-On Availability
Operates 24/7, including weekends and holidays, without the need for additional human shifts.
Human-in-the-Loop for Complex Cases
The AI manages routine requests, while complex, high-emotion issues are seamlessly handed over to human agents.
Multilingual & Regionally Tuned
Communicates in Arabic, English, and other regional languages, ensuring smooth interactions for UAE and global customers.
Local Trust Factor
A UAE-based contact number builds customer confidence and creates a familiar, regional touchpoint.
KEY INDUSTRY STATISTICS
Average call hang up
67%
Customers hang up when they can't reach out to a live agent
Source: (ZipDo)
CSR report
50%+
CSRs report high levels of stress and burnout
Source: (Talkdesk)
Average calls receives
100
calls/day
Restaurants receive calls during service hours up to
Source: (Reddit)
Average customer wait time
55%
Restaurant customers say wait times negatively impact their experience
Source: (Gitnux)
Average customer frustration
60%
Percentage of customers cite long holds and slow service as their top frustrations
Source: (Zendesk)
Benefits
-
Reduces manual agent workload by up to 70%
AI can handle up to 80% of routine inquiries, significantly reducing the need for human intervention.
(Source: Gartner) -
Reduces long wait times by up to 70%
AI systems provide instant responses, dramatically cutting average hold times.
(Source: Forrester) -
Improves agent wellbeing and morale
68% of agents say AI reduces workload and stress by taking over repetitive tasks.
(Source: Deloitte) -
Ensures 24/7 customer service
AI can operate around the clock, handling up to 80% of customer interactions without human intervention.
(Source: McKinsey) -
Automates FAQs, bookings, and complaints
Freeing staff to focus on complex cases and in-person service delivery.
(Source: Forrester) GovInfo+35GovInfo+35MoHRE+35 -
Scales across branches without additional hiring
AI customer service grows with demand, eliminating the need for proportional staff increases.
(Source: Deloitte)
70%
Reduces manual agent workload
Multilingual
24/7 availability